Refund policy

Last updated: 7 November 2026

In short: if a file is faulty, won’t open, or isn’t as described, email me and I’ll fix it, replace it or refund you. Your rights under consumer law always apply.

When you can get a fix, replacement or refund

Please contact me if your course files:

• are faulty, damaged or won’t open
• are not as described on the product page or this website
• are missing lessons or pages that were listed as included

I will fix the problem, send you a replacement, or give you a refund. If there is a major problem, you can choose a refund instead of a replacement.

Change of mind

Because the course is a digital download that you receive straight away, I don’t usually offer refunds if you simply change your mind. That’s one reason the first lesson is free: you can try it before you buy. If you have a concern, please still email me, as I’m happy to help where I can.

The free lesson

The free lesson costs nothing, so there is nothing to refund. If you have trouble downloading it, email me and I will help.

How to ask for help or a refund

• Email mee.guim@zohomail.com from the address you used to buy the course.
• Include your order ID from your Gumroad receipt and a short description of the problem.
• I aim to reply within 2 business days.

Approved refunds are processed through Gumroad back to your original payment method. Your bank or card provider may take several business days to show it.

Your consumer rights

This policy does not exclude, restrict or change any rights you have under the Australian Consumer Law or other consumer protection laws that apply to you. Where those laws give you more rights than this policy, those rights apply.

Ready to start? Get the full course or go back to the course page.

Questions about this page? Email mee.guim@zohomail.com.